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Frequent Questions


How quickly can I get my order?

Shipping is standard UPS 7-10 business days. Special item listings indicate shipping time. For time and shipping charges on overseas shipments or any questions concerning merchandise, please contact us. 

If you need your purchase immediately, contact Chris Gensheimer, Store Manager, at chris@SidRichardsonMuseumStore.com or 817-339-7243, and ask for lst or 2nd day air shipment. You will be advised of the additional cost, which will be charged to your credit card.

If you are ordering a custom print on canvas (non-stock item, framed or unframed) the delivery time will be 2-4 weeks. Christmas orders for these are best placed no later than November 15 for guaranteed delivery.

We carry a number of our most popular framed prints on canvas in stock (see "Pre-Framed Prints" under Prints and Posters) for shipment in 5-7 business days.

Bronzes listed as "This is a Special Order" are shipped in 3 - 4 weeks directly from the foundry. Again, order early for Christmas. (Click here for additional shipping information).





Why aren’t watercolors available on canvas?

Watercolors were originally done on paper. Prints on canvas are only done of those images that originally came from canvas paintings. This preserves the integrity of the artist’s work.





Can I get prints and products in different sizes and colors than those shown?

As a rule, the sizes and colors shown are all that are available.

Prints of End of the Day, Charge of the Rough Riders and An Old Time Plains Fight are available in larger sizes. Bronzes come in a variety of sizes, some up to life size.

To inquire, contact Chris Gensheimer, Store Manager, at chris@SidRichardsonMuseumStore.com or 817-339-7243.





Are quantity discounts available?

In some cases, quantity discounts of 10-25% are available. Interested customers should contact Chris Gensheimer, Store Manager, at chris@SidRichardsonMuseumStore.com or 817-339-7243 for more specific information.





Why do the graphics look so small on my WebTV?

WebTV displays web pages at a narrower width than a computer. In order to fit a web into this smaller space, WebTV shrinks and rearranges page elements. In some cases this may result in very small images and/or unreadable text and graphics.




Is this an "Original"?

The paintings displayed in the Sid Richardson Collection itself are all original works by Charles M. Russell, Frederic Remington and other well-known Western artists. Most of them were acquired by Sid Richardson during the 1940's and 1950's. A few have been purchased since his death and added to the Collection to enhance our display of Remington's works from the last years of his life (1900-1909) when he turned more to impressionism. The prints on canvas we sell are reproductions of the paintings which are created from our prints. Since many have brush-stroking, they give the illusion of actual (original) paintings. However, the originals are in our collection and those of other Western Art Museums. Generally, prints and prints on canvas of the works are not the exact size or the original painting. Also, our are marked, either on the canvas or the frame as "prints on canvas from the Sid Richardson Collection". If there is a question about whether you have a print on canvas or an original, you may inquire and we will tell you whether the original is in a museum. For questions or more information please contact Chris Gensheimer, Store Manager, at chris@SidRichardsonMuseumStore.com or 817-339-7243.




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